alpah66 Privacy Policy

1. Introduction

alpah66 ("alpah66", "we", "us", "our") operates the online gaming platform accessible at https://alpah66.net ("Platform"). This Privacy Policy ("Policy") describes how alpah66 collects, processes, stores, shares, and protects personal data relating to individuals who register for, access, or use any part of the alpah66 Platform, including its casino, sportsbook, slots, 4D lottery, and e-sports services ("Players", "you", "your").

This Policy is issued in accordance with applicable data protection laws and the data processing obligations imposed by alpah66's international gaming authority licence. By registering an account on alpah66 or otherwise using the Platform, you acknowledge that you have read this Policy and that you understand how alpah66 processes your personal data. If you do not accept the terms of this Policy, you must not register or continue to use the Platform.

This Policy should be read alongside the alpah66 Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with the Platform.

2. Personal Data We Collect

alpah66 collects the following categories of personal data, depending on how you interact with the Platform:

alpah66 does not intentionally collect sensitive personal data (such as data regarding racial or ethnic origin, religious beliefs, or health information) unless specifically required to meet a responsible gaming obligation or legal requirement, in which case the basis for collection will be clearly communicated at the point of collection.

3. How We Collect Your Data

alpah66 collects personal data through the following means:

• Direct submission: Information you provide during account registration, KYC document uploads, deposit and withdrawal requests, support interactions, and any correspondence with alpah66.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including through cookies, server logs, and session tracking technologies.
• Third-party sources: Identity verification and fraud screening data obtained from KYC verification partners; payment processing data received from payment service providers (including FPX, e-wallet operators, and Malaysian banks); and publicly available information used for AML screening.

4. How We Use Your Personal Data

alpah66 processes your personal data for the following purposes:

• To register your alpah66 account and verify your identity and age (21+ verification is a mandatory licensing requirement).
• To provide, operate, and maintain all Platform services including casino games, sportsbook, slots, 4D lottery, and e-sports betting.
• To process deposits and withdrawals in Malaysian Ringgit (MYR) and maintain accurate financial records.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under applicable law and our gaming licence conditions.
• To detect, investigate, and prevent fraud, cheating, multi-accounting, and other prohibited conduct.
• To deliver responsible gaming interventions, including monitoring for at-risk gambling patterns, enforcing self-exclusion orders, and administering deposit and loss limits.
• To communicate with you regarding your account, transactions, security alerts, and Platform updates.
• To send promotional communications (only where you have provided consent, and subject to your right to withdraw consent at any time).
• To improve and personalise the alpah66 Platform experience through analytics and usage pattern analysis.
• To comply with legal obligations, respond to regulatory requests, and enforce our Terms & Conditions.

5. Legal Basis for Processing

alpah66 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the alpah66 Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with AML legislation, gaming licence conditions, tax reporting obligations, and other regulatory requirements applicable to alpah66's licensed operations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and business analytics, where such processing does not override your fundamental rights and interests.
• Consent: Processing for marketing communications, where you have provided clear, affirmative consent. You may withdraw marketing consent at any time by updating your communication preferences in your account settings or by contacting support.

6. Sharing Your Personal Data

alpah66 does not sell your personal data to third parties. alpah66 may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

• Game providers: Certified game studios (including Evolution Gaming, Pragmatic Play, and SA Gaming) receive session data necessary to deliver game services. These providers are bound by contractual data processing obligations.
• Payment service providers: Banks, FPX operators, and e-wallet providers (including Touch 'n Go, GrabPay, Boost, and DuitNow) receive the financial data necessary to process your transactions.
• KYC and fraud screening partners: Third-party identity verification and AML screening services receive identity data for verification purposes, under strict data processing agreements.
• Regulatory authorities: alpah66's gaming licence authority and relevant governmental or law enforcement agencies, where disclosure is required by law or regulatory order.
• IT and platform infrastructure providers: Cloud hosting, security, and support tool vendors who process data on alpah66's behalf under contractual obligations.

All third parties who process personal data on behalf of alpah66 are required to implement appropriate technical and organisational security measures and to process data only in accordance with alpah66's documented instructions.

7. Data Retention

alpah66 retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under our gaming licence conditions.
• Financial transaction records are retained for a minimum of seven (7) years to meet applicable tax and financial reporting obligations.
• Responsible gaming intervention records (including self-exclusion records) are retained for the duration of any exclusion period plus five (5) years thereafter.
• Support and communications records are retained for three (3) years following account closure.

Following the expiry of applicable retention periods, alpah66 will securely delete or anonymise your personal data. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

8. Security Measures

alpah66 implements technical and organisational measures appropriate to the risk of processing personal data, including:

• 128-bit SSL/TLS encryption for all data transmitted between your browser or device and the alpah66 Platform.
• Industry-standard password hashing — plaintext passwords are never stored on alpah66 systems.
• Role-based access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Fraud and anomaly detection systems monitoring for suspicious account activity in real time.

While alpah66 takes data security seriously, no internet transmission or electronic storage system is absolutely secure. You are responsible for maintaining the security of your alpah66 login credentials and for notifying us immediately if you suspect unauthorised access to your account.

9. Cookies & Tracking Technologies

alpah66 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function, including maintaining your authenticated alpah66 login session, remembering your language preference, and enabling core Platform features. These cannot be disabled.
• Analytical cookies: Used to understand how Players interact with the Platform — which games are most popular, how login flows perform, and where users encounter difficulties. This data is aggregated and anonymised.
• Functional cookies: Used to remember your preferences, such as your preferred deposit method or game lobby view settings, to improve your alpah66 experience across sessions.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core alpah66 Platform, though some convenience features may be limited.

10. Your Data Rights

Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), you may exercise the following rights in relation to your personal data held by alpah66:

• Right of access: You may request a copy of the personal data alpah66 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations — in particular, AML and gaming licence record-keeping requirements that override erasure requests for specified categories of data.
• Right to restrict processing: You may request that alpah66 limits how it processes your data in certain circumstances.
• Right to data portability: You may request that alpah66 provide your data in a structured, machine-readable format where the processing is based on consent or contractual necessity.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Objection to marketing communications will be actioned within 48 hours.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact alpah66 support via the Live Chat channel available in your account dashboard. alpah66 will respond to data rights requests within thirty (30) days of receipt. Verification of your identity will be required before any data rights request is actioned.

11. Minors and Age Restriction

The alpah66 Platform is intended exclusively for adults aged 21 years and above. alpah66 does not knowingly collect personal data from individuals under the age of 21. If alpah66 becomes aware that personal data has been collected from an individual under 21, that data will be deleted and the associated account permanently closed without refund of any balance.

If you believe that a minor has registered on the alpah66 Platform, please notify our support team immediately via the account dashboard support channel.

12. Changes to This Policy

alpah66 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our processing activities, or operational requirements. Where changes are material, alpah66 will provide notice via email to your registered address or by prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Continued use of the alpah66 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or alpah66's handling of your personal data, please contact the alpah66 support team via the 24/7 Live Chat channel accessible from your account dashboard, or by email at [email protected].

Response times: Live Chat — within minutes during MYT peak hours. Email — under 90 minutes during Malaysian business hours.